ACL ensures that businesses conduct fair sales practices. This allows consumers to trust the businesses they deal with. Unfair sales practices include: referral selling.
What is the purpose of consumer law?
Under Australian Consumer Law (ACL), businesses that provide goods by selling, leasing or hiring, or services to consumers in Australia, need to comply with automatic consumer guarantees. Manufacturers and importers also need to comply with certain consumer guarantees.
What are the key principles of Australian consumer law?
a national law guaranteeing consumer rights when buying goods and services; a national product safety law and enforcement system; a national law for unsolicited consumer agreements covering door-to-door sales and telephone sales; simple national rules for lay-by agreements; and.
How does Australian Consumer Law protect consumers?
The Australian Consumer Law sets out consumer rights that are called consumer guarantees. These include your rights to a repair, replacement or refund as well as compensation for damages and loss and being able to cancel a faulty service.
When did the Australian Consumer Law Commence?
The law commenced on 1 January 2011, replacing 20 different consumer laws across the Commonwealth and the states and territories, although certain other Acts continue to be in force.
What is the intention of the Australian Consumer Law and Fair Trading Act 2012?
The law that protects consumers in Victoria is the Australian Consumer Law and Fair Trading Act 2012. Consumer laws put restrictions on your business to ensure you’re fair in the way you: trade (online and in-person) advertise.
What are 3 ways consumer law protects consumers?
The law gives customers protection against unfair selling practices.
Sale and Supply of Goods Act 1994
- be safe.
- last for a reasonable amount of time.
- be fit for their intended purpose.
- have nothing wrong with them (unless the defect was noted at the time of sale)
Who enforces Australian Consumer Law?
The Australian Competition and Consumer Commission (ACCC) is an independent Commonwealth statutory authority whose role is to enforce the Competition and Consumer Act 2010 and a range of additional legislation, promoting competition, fair trading and regulating national infrastructure for the benefit of all Australians …
Does Australian Consumer Law apply to second hand goods?
Australian Consumer Law does not apply when you buy from a private seller (eg buying a second-hand item from an individual on eBay) because they are not acting in trade or commerce like a normal retailer. When you buy from a private seller, it is called a consumer-to consumer transaction and contract law applies.
Is Australian Consumer Law enforceable?
The ACL is a single national law enforced in all jurisdictions by the various jurisdictions’ consumer regulators. > ensure, wherever appropriate, a consistent approach to dispute resolution and enforcement action.
Where is the Australian Consumer Law found?
The Australian Consumer Law. The full text of the Australian Consumer Law (ACL) is set out in Schedule 2 of the Competition and Consumer Act 2010 (previously known as the Trade Practices Act 1974 (TPA)).
How does consumer law affect a business?
Complying with the law will avoid legal problems and assure customers about the quality of the products sold by a business. … It will also help to maintain a good reputation for the business.